Shipping & Returns

 

SHIPPING

We use Fed Ex to ship orders. If you need to change the delivery address on your order for a shipment or adjust anything else in regard to your delivery once it has left our shop please reach out to the carrier directly to update. Fed Ex Customer Service (800) 463-3339. In some cases you can also do this online, just have your tracking number handy. We are unable to do this for you once your order leaves the shop. If your order comes back to us and needs to be re-shipped we will have to charge you for shipping again and we really don't want to have to do that. If an order comes back to us and you do not want it reshipped there will be a $25 restocking fee.

Please make sure someone 21 or older is available to sign for the package, Fed Ex will not leave a package without this. If you are someone who isn't home often ship it to your office, ship it to a fed ex location or find a friend who works from home that can help. Because natural wines are sensitive to heat we can not accept returns back if an order has been in transit for more than 3 days as there is no way to know the temperature the wines have been held. By placing a shipping order on our website we assume you have read this and understand this policy.

LOCAL SHIPPING

We offer Local Same Day Delivery via Uber Direct within San Francisco City limits as well as some neighborhoods in Daly City and South San Francisco.

The fee is a flat $15, and we will tip the driver for you. Orders placed during our business hours will be delivered in less than 2 hours. We stop offering local delivery one hour prior to the days' closing time.

Someone 21 years or older will need to present a valid ID in order to receive the order. The driver cannot leave packages unattended. We cannot make an exception. 

Orders returned to us will incur a $20 restocking fee and the delivery charge will not be refunded. 

If you are sending a gift please make sure the recipient will be present. If you'd like the package delivered at a specific time you can add to the order notes, call the shop at 415-795-4022 or email us at info@geminibottlesf.com

RETURNS

We cannot return or exchange any items purchased at Gemini Bottle Co. with the exception of wine bottles that are corked or food you believe is spoiled. Per California law; returns are only allowed if the item is spoiled or unfit for consumption.

If you think your wine is corked please bring it back to the shop with your receipt and someone from our team will evaluate the wine. If the wine is corked we will replace the bottle if we have it, and if not we can offer a replacement bottle at equal value. We cannot provide a credit or cash refund.

The wines in our shop are handmade by small producers and they may not taste the same every time, or be exactly like you expected, but that’s what’s fun about natural wine. We are happy to talk through wines you are unsure of over the phone or by email. We cannot provide a refund for a wine you simply don't like. Thank you for understanding.